Patient Privacy

The Health Insurance Portability and Accountability Act (HIPAA) of 2006 mandated significant changes to the regulations governing the provision of health benefits, the delivery of and payment for healthcare services as well as the security and confidentiality of individually identifiable, protected health information (PHI).

  • The HIPAA Privacy Rule provides for the privacy of an individual’s health information
  • The HIPAA Security Rule provides for the security of an individual’s health information when the information is transmitted electronically

We understand that your medical information is personal to you, and West University Wellness is committed to protecting your medical information. We record services you receive for use in your care and treatment.

How will we use or disclose your information? Here are a few examples (for more details please refer to the Notice of Privacy Practices):

  • For medical treatment
  • For research and educational activities
  • To obtain payment for our services
  • To avert a serious threat to health or safety
  • In emergency situations
  • For appointment and patient recall reminders
  • In response to certain requests arising out of lawsuits or other disputes
  • To run our clinic more efficiently and ensure all our patients receive quality care

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services.

To file a complaint with West University Wellness, contact our Privacy Officer Dr. Caroline Long. All complaints must be submitted in writing. You will not be penalized for filing a complaint. Send complaints to:

Caroline Long, D.C. (Privacy Officer)
West University Wellness
5180 Buffalo Speedway
Houston, TX 77005